Head Of Global Enterprise Customer Success (SaaS)

TL;DR

Head of Global Enterprise Customer Success (SaaS): Leading the success strategy for global enterprise hotel brands with an accent on multi-product deployments, executive relationship management, and long-term retention. Focus on building high-performing teams and driving measurable business value through strategic account planning and cross-functional collaboration.

Location: Must be based in or able to work from New York, NY (Hybrid)

Compensation: $201,000 – $259,000 (includes base salary and performance-based bonus)

Company

hirify.global provides a modern, AI-powered software platform for the hospitality industry, trusted by major global hotel brands.

What you will do

• Own customer outcomes for largest enterprise accounts, including deployments, adoption, and expansion.
• Build and maintain trusted relationships with C-suite executives at global hospitality companies.
• Serve as the executive sponsor to mitigate risk and resolve escalations for strategic customers.
• Lead, coach, and develop a high-performing team of Enterprise Customer Success and Implementation Managers.
• Partner with Sales to ensure seamless transitions and identify long-term account growth opportunities.
• Define and monitor key success metrics across customer health, retention, and satisfaction.

Requirements

• 10+ years of experience in Customer Success, Strategic Account Management, or related B2B SaaS roles.
• 5+ years of leadership experience managing high-performing customer-facing teams.
• Proven track record of managing Fortune 500 or large enterprise customer relationships.
• Demonstrated ability to build trusted partnerships with C-suite executives.
• Experience leading complex, multi-product enterprise software deployments.
• Strong analytical mindset with experience using business data to drive strategic decisions.

Nice to have

• Experience within hospitality technology, fintech, or complex B2B software environments.

Culture & Benefits

• Canary Days: Monthly company-wide days off for team recharging.
• Self Improvement Club: Monthly budget for personal goal-related purchases.
• Professional Development: Budget for cross-functional learning and growth.
• Travel Reimbursement: Stipends for visiting offices in New York, San Francisco, or Dallas.
• Personal Travel Reimbursement: Credits for stays at hotels using Canary software.