Senior Customer Success Manager (SaaS)

TL;DR

Senior Customer Success Manager (SaaS): Managing strategic enterprise accounts to ensure platform adoption, retention, and ROI with an accent on building executive-level relationships with CISOs and CIOs. Focus on driving security strategy alignment, mitigating churn risks, and collaborating with internal technical teams to resolve complex account issues.

Location: Must be based in the United States

Company

hirify.global is a cybersecurity company specializing in AI-powered email security solutions.

What you will do

• Serve as the primary voice of the customer internally to maximize platform value and retention.
• Develop and execute strategic Success Plans with clear metrics for senior decision-makers.
• Deliver Business Reviews focused on proving ROI to secure renewals and expansion.
• Monitor customer health and usage trends to proactively mitigate risks and resolve issues.
• Educate customers on new features and best practices to boost platform adoption.
• Collaborate with Account Executives, Sales Engineers, and Support teams to ensure account success.

Requirements

• 5+ years of experience in a CSM role and 8+ years in enterprise SaaS product support.
• Proven track record of building executive-level relationships (CISOs/CIOs) at Fortune 500 companies.
• Strong technical troubleshooting skills and familiarity with internet/networking technologies.
• Proficiency with case management systems and CRMs like Salesforce and Jira.
• Bachelor of Science in Computer Engineering, Computer Science, or equivalent technical experience.
• Must be authorized to work in the United States.

Culture & Benefits

• Comprehensive benefits package including health insurance.
• Eligibility for annual bonus and equity compensation.
• Opportunity to work with cutting-edge AI-driven security technology.
• Inclusive work environment committed to equal opportunity.