Outcomes Architect (AI)

TL;DR

Outcomes Architect (AI): Partner with customers to turn AI ambition into working systems inside Notion, owning workflow adoption, value delivery, and renewal outcomes with a focus on flat, at-risk, and measurable impact accounts. Focus on designing mutual success plans, driving proactive product adoption, and demonstrating ROI to executive stakeholders through business reviews and continuous solutions design.

Location: San Francisco, California; New York, New York

Salary: $110,000 - $165,000 per year (estimated OTE for roles based in San Francisco and New York)

Company

Notion is a collaborative AI workspace where teams and agents work together in one place.

What you will do

• Drive workflow adoption and value realization for a book of named accounts so customers can deliver outcomes with Notion.
• Contribute to NRR through predictable renewal and expansion pipeline, including proactive product adoption.
• Partner with Solutions Consultants on account strategy for expansion and renewal, owning commercial opportunity for flat and at-risk renewals.
• Define and maintain mutual success plans guiding customers through AI transformation and demonstrating ROI to executive stakeholders via periodic business reviews.
• Run use-case consultations to support continuous solutions design and identify new workflow opportunities that increase value.
• Identify when to engage Services for complex implementations and collaborate through delivery to ensure successful outcomes.

Requirements

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills to map business problems to workflows and practical implementation plans.
• Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows (not building for customers).
• Commercial awareness to partner on renewal risk, expansion potential, and account strategy.
• Ability to design usage-based workflows that connect adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management to manage success plans, timelines, risks, and customer commitments across accounts.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity/collaboration/workflow software.
• Experience with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path.
• Experience in shared account ownership models with sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs/playbooks that improve retention, expansion, and adoption at scale.

Culture & Benefits

• Highly competitive cash compensation, equity, and benefits; compensation varies by location, scope, and experience.
• Work at the intersection of AI, productivity, customer value, and revenue impact.
• Emphasis on intellectually curious, hands-on learning and using AI as a real collaborator.
• Equal opportunity employer with reasonable accommodations during the application process.