Outcomes Architect (AI)

Location: San Francisco, California or New York, New York

Estimated OTE: $110,000–$165,000 per year for roles based in San Francisco and New York

Company

Notion is a collaborative AI workspace for knowledge, projects, meetings, AI tools, and workflow automation used by individuals, small teams, and large companies.

What you will do

• Drive workflow adoption and value realization for a book of named accounts, ensuring customers achieve outcomes with Notion.
• Contribute to predictable renewal and expansion pipeline, including ownership of commercial opportunities for flat and at-risk renewals.
• Partner with Solutions Consultants on account strategy, expansion qualification, renewal planning, and shared account ownership.
• Define and maintain mutual success plans, guide customers through AI transformation, and demonstrate ROI to executive stakeholders through periodic business reviews.
• Facilitate use-case consultations, continuous Solutions Design, and workflow discovery; engage Services for complex or technical implementations and support delivery.
• Help build and deliver Outcomes Architect programs that generate customer and business outcomes across Notion’s install base.

Requirements

• 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
• Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical implementation plans.
• Technical fluency and trusted-advisor presence, with the ability to co-design, configure, and troubleshoot Notion workspaces and workflows.
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
• Ability to design and help customers build usage-based workflows that connect adoption patterns to measurable commercial outcomes.
• Strong program and stakeholder management skills across success plans, timelines, risks, and customer commitments.
• Ability to bring agency, urgency, customer empathy, and structure to ambiguous problems while helping teams move from ideas to working systems.
• Strong interest in AI, including building with new tools and learning new ways of working.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path.
• Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Culture & Benefits

• Competitive cash compensation, equity, and benefits.
• Customer-focused culture centered on craft, durable systems, and measurable value.
• AI is encouraged as a practical collaborator, with intellectual curiosity, tinkering, and discovery valued.
• Equal opportunity employment and reasonable accommodations during the application process.