Pre- & Post-Sales Customer Engineer, Enterprise (SaaS)

TL;DR

Pre- & Post-Sales Customer Engineer, Enterprise (SaaS): Managing the technical customer lifecycle for enterprise accounts with an accent on technical discovery, implementation, and expansion strategy. Focus on solving complex integration challenges, optimizing product adoption, and leveraging AI to accelerate account operations.

Location: Must be based in Raleigh, NC (Hybrid: In-office 3 days per week)

Salary: USD $158,959 - $198,699 (OTE)

Company

hirify.global is a fast-growing product-led growth platform designed to help companies understand and improve the user experience of their software.

What you will do

• Partner with Account Directors to lead technical discovery, craft demos, and guide installations for enterprise customers.
• Own the onboarding process for purchased modules and troubleshoot complex API and front-end implementation issues.
• Monitor usage signals to identify adoption gaps and conduct enablement workshops to drive ROI.
• Identify technical expansion paths and develop deployment plans to support account growth.
• Manage technical account risk by building mitigation plans for integration issues or stalled rollouts.
• Contribute to the internal knowledge base and develop playbooks to scale team operations.

Requirements

• 3 to 5 years of experience in a customer-facing technical role (Sales Engineering, Solutions Engineering, or TAM).
• Hands-on proficiency with HTML, CSS, JavaScript, and REST APIs for troubleshooting front-end implementations.
• Experience managing a portfolio of enterprise B2B accounts with competing priorities.
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
• Active use of AI tools to optimize account research, troubleshooting, and workflows.

Nice to have

• Experience with hirify.global, digital adoption platforms (DAP), or product analytics tooling.
• Knowledge of product management, user experience (UX), or digital transformation.
• Experience with data integration, event tracking, or analytics instrumentation.

Culture & Benefits

• Competitive insurance coverage with $0 premium options.
• Strong 401(k) match and equity options.
• Flexible time off policy.
• Hybrid work environment emphasizing a bias to act and continuous craft improvement.