Customer Success Professional (AI)

TL;DR

Customer Success Professional (AI): Leading deployment and activation success for enterprise customers to turn AI investment into measurable outcomes with an accent on adoption strategies and champion networks. Focus on building custom AI solutions, facilitating educational workshops, and scaling AI programs across large organizations.

Location: Hybrid in San Francisco, CA or Seattle, WA

Salary: $167,500 – $219,500 OTE + Equity + Commission

Company

Writer is an enterprise generative AI platform that allows leading companies to orchestrate AI-powered work using proprietary enterprise-grade LLMs.

What you will do

• Own activation and platform success by translating customer use cases into workflows that drive measurable business impact.
• Design and execute adoption strategies, including champion programs, office hours, and usage dashboards.
• Build and manage advocate networks and power user communities to drive peer-to-peer learning.
• Facilitate live and virtual training sessions and workshops tailored to diverse audiences.
• Collaborate cross-functionally to refine materials and identify new training opportunities.

Requirements

• At least 9 years of proven track record owning activation success and driving measurable adoption outcomes.
• Experience building advocate networks and power user communities.
• Ability to design and deliver custom AI solutions and demos tailored to business stakeholders.
• Expertise delivering virtual and live instructor-led workshops.
• Must be based in San Francisco or Seattle (Hybrid).
• Ability to travel up to 25% domestically and internationally.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage for employees and families.
• 16 weeks of paid parental leave and fertility/family planning support.
• Annual wellness and learning and development stipends.
• Competitive compensation package including company stock options and 401k.
• Generous PTO, company holidays, and regular team off-sites.