Customer Success Professional (AI)

Location: Hybrid role based in the San Francisco or Seattle hub; 25% domestic and international travel may be required.

Compensation: SF OTE $186K–$219K; other US locations OTE $167K–$197K, plus equity and commission.

Company

Writer develops an enterprise AI platform that enables companies to build and deploy AI agents grounded in their business data and powered by enterprise-grade language models.

What you will do

• Own customer activation, deployment, platform success, and measurable adoption outcomes.
• Understand customer use cases and business objectives, then co-develop custom AI workflows and solutions.
• Design activation programs including champion networks, office hours, usage dashboards, training, and workshops.
• Build advocate and power-user communities and train internal customer enablement teams.
• Lead tailored live and virtual workshops in partnership with curriculum teams.
• Use feedback and adoption data to improve materials, identify training opportunities, and advise customer stakeholders.

Requirements

• At least 9 years of experience owning customer activation and driving measurable adoption outcomes.
• Experience mapping customer workflows and business objectives to platform usage and ROI.
• Ability to scope, design, demonstrate, and deliver custom technical solutions for business stakeholders.
• Expertise delivering instructor-led virtual and live workshops for diverse audiences.
• Strong stakeholder relationship-building, program management, advising, and cross-functional collaboration skills.
• Ability to work in a hybrid setup from the San Francisco or Seattle hub.

Culture & Benefits

• Fast-paced environment focused on experimentation, feedback, and continuous growth.
• Generous PTO and company holidays.
• Medical, dental, vision, parental leave, fertility and family planning support, and flexible spending accounts.
• Wellness and learning and development stipends.
• Company and team off-sites, stock options, and 401k.