IT Support Engineer

Location: London, United Kingdom; on-site and remote support responsibilities with office-based duties, including office moves, inspections, and event support.

Company

Airwallex is a global fintech company providing integrated payments, business accounts, spend management, treasury, and embedded finance solutions.

What you will do

• Provide on-site and remote IT support for employees and contractors across EMEA.
• Troubleshoot Windows, macOS, iOS, hardware, software, Wi-Fi, DNS, and office network issues.
• Support SaaS applications including Google Workspace, Slack, Zoom, Okta, Confluence, and JIRA.
• Provide AV and meeting-room support for all-hands meetings, events, and office technology.
• Run weekly new-hire onboarding, manage offboarding and laptop recovery, and maintain IT documentation.
• Assist with office moves, build-outs, inspections, hardware installation, on-call support, and complex request triage.

Requirements

• Prior macOS support experience is required.
• Exceptional written and verbal English communication skills are required.
• Strong customer service, hospitality, documentation, multitasking, and prioritization skills.
• Experience administering Google Workspace, Okta, Confluence, JIRA, and Zoom.
• Strong foundational hardware and software troubleshooting skills, with intermediate networking knowledge.
• Experience working in international, high-growth technology companies and matrix environments, with flexibility for on-call support and events.

Culture & Benefits

• Work with a global IT operations team supporting employees across multiple offices and countries.
• Friendly, collaborative environment focused on customer service, ownership, and practical problem-solving.
• Exposure to varied technologies and projects with opportunities to develop engineering skills.
• Flexible support for office events, network upgrades, and other operational needs.