7 дней назад
IT Support Specialist (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Specialist (AI): Delivering white-glove internal IT support in South Korea across the APAC time zone, with an accent on identity management, SaaS administration, employee lifecycle workflows, and device support. Focus on automating onboarding and offboarding, troubleshooting workplace technology, and maintaining secure, reliable access for distributed employees.
Location: On-site in South Korea, supporting regional IT operations across the APAC time zone.
Company
Cohere develops security-first foundation AI models and enterprise AI products for real-world business applications.
What you will do
- Serve as the first point of contact for internal employees, triaging tickets and resolving workstation, laptop, mobile, network, printer, peripheral, and meeting-room issues.
- Provide clear, patient support during standard and high-priority incidents, documenting cases through resolution.
- Manage employee onboarding and offboarding, including device setup, access provisioning, hardware readiness, and secure access removal.
- Administer user accounts, password resets, MFA, SSO, email, collaboration tools, and SaaS platforms.
- Maintain support procedures, knowledge-base articles, and hardware inventory while coordinating repairs and replacements.
- Use automation, scripting, and modern DevOps practices to reduce manual work and improve IT operations.
Requirements
- 5+ years of experience in help desk, internal IT support, or a similar technical support role.
- Professional proficiency in English and either Japanese or Korean.
- Strong experience with Okta, Google Workspace, user accounts, password resets, MFA, and SSO.
- Experience with Mobile Device Management platforms such as Iru for macOS and Microsoft Intune for Windows.
- Basic knowledge of TCP/IP, DNS, Wi-Fi, and VPN; familiarity with UniFi/Ubiquiti equipment is useful.
- Ability to communicate technical issues clearly with technical and non-technical colleagues across international teams.
Nice to have
- Experience supporting fast-paced or global teams.
- Familiarity with UniFi/Ubiquiti networking equipment.
- Interest in special projects and broader IT support responsibilities.
Culture & Benefits
- Full health and dental benefits with a separate mental health budget.
- RRSP matching, 401(k), pension scheme, and 100% parental leave top-up for up to six months.
- Six weeks of paid vacation and an annual enrichment budget for arts, culture, fitness, wellness, quality time, and workspace improvements.
- Education and learning stipend for conferences, courses, and coaching.
- Weekly lunch stipend of $75/£75 or the equivalent in local currency, plus a $500 home-office stipend.
- Office lunch programs, snacks, community events, co-working support, and travel budgets for eligible employees.
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