Customer Enablement Manager

Location: London, England

Company

Figma helps teams bring ideas to life and collaborate in real time using a design platform.

What you will do

• Manage the adoption journey for a portfolio of large, strategic customers.
• Use customer goals and success metrics plus product data to plan proactive engagement strategies.
• Document bespoke enablement plans and share best practices, use cases, and product expertise.
• Build trusted relationships with stakeholders across roles and departments, including senior leaders.
• Collaborate on account reviews, expansion opportunities, and renewal risk mitigation.
• Deliver live, scalable training sessions customized to customer maturity and needs.

Requirements

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing role in SaaS.
• Excellent communication skills across a wide range of customer personas.
• Strong product knowledge and a customer-first, consultative approach to driving adoption.
• Proven track record of delivering impactful outcomes and adapting to evolving customer needs.

Nice to have

• Experience using Figma or working with design and collaboration tools.
• Background in UX/UI, Design Ops, or Frontend Development.
• Proficiency in additional languages such as French, Spanish, or German.

Culture & Benefits

• Full-time role held from the London hub.
• Hiring value: Grow as you go, with emphasis on learning and development.
• Equal opportunity workplace with support for reasonable accommodations.
• Video interviews require candidates to keep cameras on; in-person onboarding is required if hired.