Customer Success Manager - Premier (Salesforce DevOps)

Location: Cambridge, UK; hybrid working with approximately 2–3 days a week in the office. Flexible start and finish times are available when supporting US customers across different time zones.

Company

hirify.global is a Salesforce DevOps platform trusted by more than 3,500 companies worldwide, with offices in Belfast, London, Cambridge, and Chicago.

What you will do

• Manage a portfolio of 80–100 customers, prioritising activity based on customer impact.
• Build trusted relationships with day-to-day users, senior stakeholders, and decision-makers.
• Use product usage data and account signals to identify value, risks, and opportunities.
• Own renewal outcomes and support retention by addressing risks early.
• Work with Account Managers to identify opportunities for further hirify.global adoption and growth.
• Represent customer feedback internally and collaborate with Support, Product, Renewal Managers, and other CSMs.

Requirements

• Experience in Customer Success or Account Management with responsibility for retention, growth, and customer outcomes.
• Ability to learn technical concepts and explain them clearly to audiences with different levels of technical knowledge.
• Strong customer discovery, risk identification, problem-solving, and relationship-building skills.
• Organisation and attention to detail when managing commitments and next steps across a large portfolio.
• Availability to work in a hybrid arrangement in Cambridge, UK, with flexibility for US customer time zones.

Nice to have

• Experience working with technical audiences such as developers, administrators, or release managers.
• Experience using product usage data to prioritise a customer portfolio.

Culture & Benefits

• Trust-based, collaborative, transparent, and feedback-driven culture.
• Industry-recognised training and opportunities to develop Salesforce DevOps knowledge.
• Personal development budget of up to £1,500 per year.
• 25 days of holiday plus bank holidays, with the option to buy up to five additional days.
• Company pension matching up to 5%, Bupa healthcare, life insurance, and critical illness cover.
• Enhanced family leave, flexible home working, office lunch, hardware provision, and health and wellness benefits.