Customer Success Manager (SaaS)

Location: Remote within North America; optional co-working offices are available in San Francisco, New York, and London.

Company

Linear builds a product development system for teams and agents, serving more than 40,000 companies with a distributed international team.

What you will do

• Manage relationships with key stakeholders at mid-market customer accounts and serve as the primary point of contact.
• Help customers use Linear effectively to achieve business outcomes.
• Lead customer onboarding, training, and enablement on Linear’s features and best practices.
• Expand product usage and adoption within customer accounts.
• Advocate for customer needs and collaborate with product, sales, support, and engineering teams to resolve challenges and improve the product.

Requirements

• 3+ years of relevant experience in a technical customer-facing role.
• Required experience with SaaS and startups.
• Strong organizational, time management, prioritization, verbal communication, and written communication skills.
• Ability to explain complex concepts clearly and effectively.
• Comfort working in a fast-paced and flexible environment.

Nice to have

• Experience working with product and engineering teams.
• Experience with developer tools.

Culture & Benefits

• Remote-first work with no commuting required and optional paid co-working space.
• Async collaboration, team off-sites, regular team events, and occasional travel.
• Competitive salary and equity with employee-friendly equity terms.
• Home-office setup stipend.
• US health, dental, and vision insurance.
• Five weeks of paid vacation and four months of paid parental leave.