Customer Success Manager (SaaS)

Location: United Kingdom; other locations in EMEA are also considered. Travel worldwide may be required for customer meetings and conferences.

Salary: £56,320–£84,480 GBP per annum in the UK; compensation for other EMEA locations is based on the local market.

Company

hirify.global provides analytics and revenue solutions that help media brands improve audience strategy, ad operations, and monetization.

What you will do

• Manage, develop, and grow a portfolio of enterprise customer relationships across the assigned region.
• Build relationships with customer stakeholders and increase engagement with hirify.global and Tubular Labs products.
• Understand customer technical needs and business goals, then align product solutions with their KPIs.
• Lead account planning, product optimization, renewals, contract negotiations, and upsell opportunities.
• Identify at-risk accounts, develop retention strategies, and collaborate with Customer Success leadership and internal teams.
• Provide proactive customer engagement, training, demos, and advocacy while representing hirify.global at meetings and conferences.

Requirements

• Bachelor’s degree or equivalent experience.
• 3–5 years of B2B relationship management experience.
• Experience with consultative relationship building, objection handling, customer demos, and contract negotiation.
• Knowledge of digital media, analytics, SaaS, cloud, marketing, or web analytics platforms.
• Ability to manage multiple priorities independently and consistently grow enterprise customer portfolios.
• Excellent written and verbal communication skills; Salesforce activity, opportunity, and pipeline management knowledge is preferred.

Nice to have

• Experience working with media organizations or customers in the assigned region.
• Familiarity with web and media publishing technologies and debugging tools.
• Multinational experience and additional languages such as Spanish, French, Japanese, or German.

Culture & Benefits

• Private medical insurance through BUPA and Vitality.
• Standard Life pension for UK-based employees.
• Flexible working hours, 25 days of paid time off, and an annual winter break.
• Parental leave, including 18 weeks for birthing parents and 12 weeks for non-birthing parents.
• Phone and internet stipend plus wellness, learning, and coworking reimbursements.
• Annual in-person company event.