Customer Success Manager (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (Fintech): Managing a portfolio of enterprise and mid-market accounts across APAC to ensure value realization and retention with an accent on value consulting and ROI quantification. Focus on driving product adoption, conducting executive business reviews, and identifying expansion opportunities.
Location: Singapore
Company
is a leading B2B technology provider of AI-powered identity verification, eKYC, and AML solutions dedicated to eradicating online identity fraud.
What you will do
- Own the health and retention of a portfolio of enterprise and mid-market accounts across APAC.
- Quantify and communicate the ROI delivers through business outcome scorecards and regular QBRs.
- Drive platform success by monitoring feature adoption and training new users.
- Establish multi-threaded relationships with business leaders and C-suite executives.
- Partner with Account Managers to identify and surface expansion opportunities based on proven value.
- Act as the connective tissue between customer feedback and Product/Support teams to resolve gaps.
Requirements
- Multiple years of experience in Customer Success at a B2B SaaS company.
- Proven track record managing enterprise accounts with $500K+ ARR.
- Comfortable with API-based or technically complex SaaS products.
- Experience building customer health frameworks and conducting executive-level business reviews.
- Strong verbal and written proficiency in English and Mandarin.
- Must be based in Singapore.
Nice to have
- Experience in identity verification, KYC/AML, fraud prevention, fintech, or regtech.
- Background in PE-backed or high-growth transformation environments.
- Prior experience contributing to CS playbooks, health score models, or QBR frameworks.
Culture & Benefits
- Adherence to IDEAL values: Integrity, Diversity, Empowerment, Accountability, and Leading Innovation.
- Inclusive work environment welcoming people from all backgrounds and cultures.
- Opportunity to shape the operational motion of the CS department during a period of intentional transformation.
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