Account Manager (Fintech)

TL;DR

Account Manager (Fintech): Managing and growing a portfolio of SME clients with an accent on relationship building, upselling, and cross-selling financial solutions. Focus on driving revenue growth, educating customers on platform adoption, and acting as the voice of the customer within the organization.

Location: Singapore

Company

Airwallex is a global payments and financial platform empowering businesses with integrated solutions for accounts, payments, and treasury management.

What you will do

• Develop deep understanding of client needs to maximize wallet share and platform usage.
• Educate customers on the full range of products to ensure successful adoption.
• Identify and execute upselling and cross-selling opportunities within your portfolio.
• Act as the primary point of contact and advocate for customer needs internally.
• Collaborate with sales, product, and strategy teams to provide insights for business growth.

Requirements

• Minimum 1 year of experience in account management with a proven track record of revenue growth.
• Strong verbal and written communication skills in English.
• Must be based in Singapore.
• Resilient and driven mindset with a passion for sales and achieving KPIs.
• Ability to build collaborative relationships with internal and external stakeholders.
• Tech-savviness and comfort using new software tools to drive client activation.

Nice to have

• Proficiency in other South East Asian languages (Bahasa Indonesia, Thai, Hindi, etc.).
• Previous exposure to start-up or fintech environments.

Culture & Benefits

• Opportunity to work in a high-growth, unicorn-valued fintech environment.
• Collaborative team culture focused on innovation and accelerated learning.
• Exposure to complex, high-visibility problems in global banking.
• Emphasis on using AI to work smarter and solve problems efficiently.