Principal Service Manager (Logistics)

TL;DR

Principal Service Manager (Logistics/SaaS): Leading the Service Operations function to optimize IT hardware deployment and retrieval across a global network with an accent on operational reliability and vendor performance. Focus on scaling structural processes, managing complex global logistics, and developing operational leadership within the team.

Location: Hybrid in Amsterdam, Netherlands

Company

hirify.global is a SaaS platform that simplifies IT hardware lifecycle management for remote and global teams in 100+ countries.

What you will do

• Lead and own the end-to-end performance of a service pillar (Logistics or Warehousing), taking full accountability for client experience and operational metrics.
• Drive strategic direction and translate it into a clear, executable operational roadmap.
• Manage and optimize the strategic development of the third-party vendor network, moving relationships from transactional to strategic.
• Lead and manage a combined team of 10+ people, developing the next generation of operational leaders.
• Partner with Product, Engineering, CSM, and Commercial teams to ensure operational alignment with commercial goals.
• Act as the final escalation owner for critical failures, resolving them and fixing root causes structurally.

Requirements

• 5+ years of experience in operational leadership or management consulting.
• Direct exposure to start-up or scale-up environments, IT hardware, logistics, or warehousing operations.
• Proven track record of people leadership and building capability in others.
• Strong strategic thinking and ability to diagnose complex systems.
• Commercially minded approach to understand how operations translate to margin and retention.

Nice to have

• Background in vendor or third-party performance management.
• Exposure to SaaS or tech-enabled service businesses.

Culture & Benefits

• Flexible hybrid work environment.
• hirify.global paid pension scheme.
• Classpass corporate membership.
• Team lunches, offsites, and regular team events.
• Entrepreneurial culture that values ownership, learning, and pragmatism.