Technical Account Manager (SaaS)

TL;DR

Technical Account Manager (SaaS): Serving as a trusted technical partner for Enterprise customers to design solutions and guide implementations with an accent on API integrations and scalable workflows. Focus on solving complex technical challenges, optimizing customer setups, and translating business needs into technical requirements.

Location: Remote, Europe (Preference for candidates based in France, Denmark, Poland, Germany, or the Netherlands)

Company

hirify.global builds industry-leading software for creative operations serving some of the world's largest brands and retailers.

What you will do

• Partner with Sales during pre-sales to design technical solutions and solve complex workflow challenges.
• Guide Enterprise customers through successful implementations by translating business needs into scalable workflows.
• Act as a long-term technical partner to help customers optimize their setup and solve complex technical issues.
• Lead customer conversations and technical discovery calls to identify risks and provide clear recommendations.
• Collaborate with multiple stakeholders across different regions, markets, and systems.

Requirements

• Experience with Enterprise SaaS and navigating multi-stakeholder implementations.
• Proficiency in discussing APIs, integrations, cloud environments, and system architecture.
• Ability to translate complex technical concepts for non-technical stakeholders and commercial teams.
• Strong leadership and communication skills to guide customers and challenge their thinking.
• Must be based in Europe.

Culture & Benefits

• Flat and transparent organizational structure without bureaucratic red tape.
• True work-life balance with a focus on employees as people, not numbers.
• Collaborative international environment with colleagues across Europe and the USA.
• Fast-growing scaleup environment recognized with multiple international Employer Awards.
• Company trips, events, and a vibrant, supportive work culture.

Hiring process

• Optional resume submission.
• Required short video introduction focusing on your motivations, experience with customers, and fit for the role.