Service Delivery Manager (AI Infrastructure)

TL;DR

Service Delivery Manager (AI Infrastructure): Managing operational relationships and service delivery for hyperscale customers using bare metal and GPU cloud AI infrastructure with an accent on SLA compliance, incident management, and infrastructure lifecycle coordination. Focus on bridging the gap between customer requirements and internal engineering teams to ensure reliable performance of large-scale AI compute environments.

Location: Amsterdam, Netherlands (Onsite)

Company

Nebius is a full-stack AI cloud platform building infrastructure for the global AI economy, supporting developers and enterprises from data training to production deployment.

What you will do

• Serve as the primary technical point of contact for hyperscale customers.
• Manage infrastructure lifecycle including provisioning, maintenance, and incident management.
• Ensure SLA and SLO compliance for infrastructure services.
• Coordinate with data center operations, network, and hardware teams.
• Establish operational processes for hyperscale environments and lead service reviews.
• Support infrastructure scaling and new cluster deployments for AI workloads.

Requirements

• 5+ years in technical account management, service delivery, or infrastructure operations.
• Experience working with hyperscale customers or large enterprise clients.
• Background in cloud, AI infrastructure, or data center operations.
• Understanding of bare metal infrastructure and hardware lifecycles.
• Strong stakeholder management and communication skills.
• Must be authorized to work in the Netherlands.

Nice to have

• Experience supporting AI/ML infrastructure.
• Familiarity with GPU clusters.
• Experience working with hyperscale companies.

Culture & Benefits

• Competitive compensation package.
• Opportunity to work on impactful, large-scale AI projects.
• International environment with talented engineering teams.
• Focus on career growth and learning opportunities.
• Collaborative, fast-moving, and innovative culture.