Service Manager

Location: Noordwijk, The Netherlands

Company

Provides digital end-to-end systems and engineering services for space and defence organisations, combining information technology and space data engineering expertise.

What you will do

• Lead and coordinate the service team within the assigned scope, ensuring efficient execution and alignment with contractual commitments.
• Act as the primary interface between the service team, customer technical representatives, and the Contracts Manager.
• Plan, prioritize, assign, and monitor team tasks while maintaining clear documentation and responsibility traceability.
• Monitor service performance, KPIs, service levels, reporting obligations, and delivery quality.
• Manage risks, issues, staffing needs, resource coverage, and escalations with relevant stakeholders.
• Drive continuous improvement, customer satisfaction, resource planning, performance reviews, and team development.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Science, or a related discipline.
• At least 5 years of experience in project management, service management, or team leadership in a customer-facing environment.
• Experience managing teams, coordinating service delivery, and maintaining strong customer relationships.
• Strong organizational, planning, prioritization, communication, problem-solving, and decision-making skills.
• Ability to work effectively with customers, stakeholders, and multidisciplinary teams.
• CV must be submitted in English in Word or PDF format.

Nice to have

• Experience in an international and multicultural environment.
• Familiarity with service management processes, KPI monitoring, and continuous improvement methodologies.

Culture & Benefits

• International working environment with more than 2,000 employees worldwide.
• Collaborative environment focused on innovation, professional growth, and accountability.
• Opportunity to contribute to space and defence engineering services and continuous improvement initiatives.