Operations Support Administrator (Public Sector)

TL;DR

Operations Support Administrator (Public Sector): Supporting the delivery of managed services for a major metropolitan police force with an accent on asset management, service administration, and operational coordination. Focus on managing device lifecycles, coordinating equipment repairs, and ensuring audit compliance within a regulated environment.

Location: Based in Perry Barr, Birmingham, UK. Candidates must have pre-existing right to work and travel within the UK.

Company

A part of the global tech giant NEC Corporation, providing critical software solutions for public services including emergency responders, hospitals, and local authorities.

What you will do

• Process requests for the issue, replacement, and repair of handheld and vehicle radios.
• Maintain accurate service records and audit trails to ensure contractual compliance and reporting.
• Monitor stock levels and coordinate the processing of faulty equipment, including returns and replacements.
• Act as the first point of contact for customer queries and liaise with third-party suppliers to ensure service delivery.
• Provide administrative support to vehicle technicians and the wider operations team.

Requirements

• Ability to gain security clearance is essential.
• Previous experience in an administrative, operational support, or customer service environment.
• Full UK driving licence.
• Pre-existing right to work and travel within the UK.
• Strong working knowledge of Microsoft Office applications (Outlook, Word, Excel).

Nice to have

• Experience working within a Service Desk, Help Desk, or Technical Support environment.
• Familiarity with ITIL (ITSM) service management or CRM systems.
• Experience supporting public sector, emergency services, or other highly regulated customers.
• Knowledge of stock control and asset tracking processes.

Culture & Benefits

• 25 days paid holiday with the option to buy or sell.
• Group Pension Plan and 4x basic salary life assurance cover.
• Selection of flexible benefits tailored to individual needs.
• Inclusive work environment as an equal opportunities employer.