Associate Account Manager (SaaS)

TL;DR

Associate Account Manager (SaaS): Managing a portfolio of mid-size customers to drive retention, platform adoption, and commercial success with an accent on data-driven storytelling and ROI demonstration. Focus on building long-term partnerships, identifying growth opportunities, and representing the voice of the customer to internal product teams.

Location: Must be based in Austin, United States

Company

hirify.global provides a powerful marketing measurement platform for online retail, managing $4 billion in annual ad spend for leading global brands.

What you will do

• Own relationships across a portfolio of mid-size customers to drive retention and platform adoption.
• Collaborate with the Head of Customer Accounts on high-impact accounts to secure long-term partnerships.
• Translate complex data into impact stories that demonstrate clear ROI to stakeholders ranging from CFOs to marketing teams.
• Identify early signals of growth or risk and contribute to proactive strategic account planning.
• Represent the voice of the customer internally to influence product roadmaps and feature development.
• Ensure measurable outcomes are achieved and mapped out across stakeholder activation plans.

Requirements

• 2–4 years of experience in Sales, Account Management, or client-facing SaaS roles.
• Strong background in D2C marketing, analytics, or eCommerce.
• Ability to interpret dashboards, spot trends, and articulate data-driven insights.
• Confident communicator capable of building trust across email, video, and live meetings.
• Proactive and organized approach to account ownership and follow-ups.
• Must be based in Austin, Texas to work from the office.

Nice to have

• Experience with eCommerce data, attribution, or marketing measurement platforms.
• Familiarity with D2C ad platforms.

Culture & Benefits

• Competitive salary and performance-based bonus.
• Opportunities for professional development within the Blenheim Chalcot venture network.
• Travel opportunities to the London HQ.
• 14 days PTO plus 11 federal public holidays and birthday off.
• 401k retirement plan.
• Daily office snacks and treats.