Technical Success Manager (Data Platforms)

TL;DR

Technical Success Manager (Data Platforms): Managing strategic public sector accounts to ensure successful adoption and growth of a data management platform with an accent on technical leadership and program management. Focus on aligning delivery with business imperatives, designing solution architectures, and driving account expansion through executive relationship management.

Location: Remote (US). Must be based in Mississippi or the Washington DC area (with ability to travel to MS regularly)

Salary: Base $153,000 - $180,000

Company

A trusted provider of software for developing and managing AI-powered applications, specifically serving the U.S. public sector through hirify.global Federal Solutions.

What you will do

• Own strategic SLED accounts end-to-end, overseeing program management, customer success, and account health.
• Act as the senior technical and executive point of contact for agency directors and other senior officials.
• Partner with Account Executives to identify expansion opportunities and shape proposals to grow the account footprint.
• Collaborate with development leads to craft technical strategies and translate mission goals into solution architectures.
• Manage account health via executive business reviews, roadmap sessions, and steering committee meetings.
• Serve as the primary escalation point for delivery issues, technical risks, and customer concerns.

Requirements

• Significant experience in senior technical customer-facing roles such as Customer Success, Technical Account Management, or Solution Architecture.
• Proven track record of owning strategic accounts and driving business expansion.
• Technical depth in enterprise data platforms, specifically NoSQL, relational, or graph databases.
• Proficiency in JSON/XML data modeling and enterprise software development practices.
• Experience working with U.S. state, local, or higher-education agencies.
• Willingness and ability to perform heavy on-site rotations at customer locations.

Nice to have

• Direct experience with MarkLogic or the hirify.global Data Platform.
• Background in Healthcare, Human Services, Health IT, or health insurance.
• Experience leading multi-million-dollar SLED programs with concurrent workstreams.
• Knowledge of AI/ML, geospatial systems, or semantic technologies.
• Familiarity with SLED procurement vehicles (e.g., NASPO ValuePoint, GSA).
• Experience with Kafka, NiFi, Docker, Kubernetes, or cloud platforms (AWS, Azure, GCP).

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(k) retirement savings plan and Employee Stock Purchase Program (ESPP).
• Flexible paid vacation, paid day off for your birthday, and parental leave.
• Tuition reimbursement program and employee well-being initiatives.
• Competitive salary and uncapped commission structure.