Channel Development Manager

TL;DR

Channel Development Manager (Cloud Contact Center/CX): Expand and scale hirify.global’s partner ecosystem in the DACH region by deepening strategic relationships, recruiting new partners, and driving partner-led revenue with enablement and joint go-to-market execution. Focus on building scalable partner processes, structuring and negotiating partnership agreements, and delivering measurable pipeline and sales results across Germany, Austria, and Switzerland.

Location: Germany (Remote)

Company

hirify.global provides cloud contact center software and helps customers modernize customer experience with cloud innovation.

What you will do

• Manage and grow strategic partner relationships in the DACH region to deliver profitable business models and expand solution capabilities.
• Recruit and onboard new regional partners to accelerate growth and scale partner-led revenue.
• Develop and execute plans to position hirify.global as the first and best option for contact center solutions within partner organizations.
• Build partner enablement programs, including training and certification, and drive preference for hirify.global within partners’ portfolios and sales teams.
• Drive pipeline development, forecasts, and sales results with key DACH partners; support partners across the customer journey from onboarding to joint go-to-market.
• Structure and negotiate partnership agreements and create operational engagement models, sales targets, and GTM strategies.

Requirements

• Location: Must be based in Germany (remote).
• 5+ years of experience in software sales, partner development, or business development in a cloud-based environment, with emphasis on software sales.
• Proven ability to establish, maintain, and grow business relationships with strong focus on sales and partner processes.
• Strong operational and analytical skills to interpret trends and derive insights from KPIs.
• Excellent communication skills, including professional writing, public speaking, and active listening.
• Fluent in German and English.

Nice to have

• Experience with CX and AI-powered customer engagement solutions (e.g., CCaaS, UCaaS, VoIP).
• Experience working with regional partners or service providers in cloud collaboration or AI-powered CX solutions.
• Experience managing partnerships with consulting firms or systems integrators for enterprise SaaS solutions.

Culture & Benefits

• Team-first culture focused on innovation, growth, and inclusion.
• Opportunity to work in a mission-driven role within the Sales organization.
• Collaboration across Sales and Channel to support partner-led customer outcomes.