Technical Support Specialist

Location: Onsite at the South Austin office in Austin, Texas, United States

Company

hirify.global provides cloud-managed software for school networks and devices, including web filtering, student safety monitoring, classroom management, device management, and data analytics.

What you will do

• Provide front-line technical support through phone, email, chat, and other support channels.
• Troubleshoot software, device, networking, operating system, and configuration issues across the product suite.
• Assist customers with product setup, configuration, integrations, and ongoing usage.
• Communicate issue status, solutions, and best practices to customers.
• Document, prioritize, escalate, and track cases in accordance with service level agreements.
• Collaborate with Product and Engineering, test fixes and updates, and contribute to knowledge base and internal documentation.

Requirements

• Bachelor’s degree in information technology, computer science, or a related field.
• At least 6 months of technical support, help desk, or customer support experience.
• Strong troubleshooting, problem-solving, written communication, and verbal communication skills.
• Familiarity with Windows and macOS operating systems, networking concepts, and technical configurations.
• Ability to explain technical concepts to non-technical users, prioritize multiple tasks, and maintain accurate records.
• Current, permanent authorization to work in the United States is required.

Culture & Benefits

• Fast-paced SaaS environment with customer-focused and cross-functional collaboration.
• Benefits and perks support employee wellbeing, with offerings varying by country.
• Austin headquarters includes open work areas, huddle rooms, casual collaboration spaces, and a pet-friendly environment.
• Onsite amenities include a private chef, fitness center, regular physical therapist access, golf simulator, go-karts, shuffleboard, and other recreational facilities.

Hiring process

• Applicants must complete a set of assessments after submitting the application.
• Visa sponsorship is not available, including transfers or extensions of existing sponsorship.