IT Support Technician (AI)

Location: Seville, Spain; on-site 4–5 days a week from the hub

Company

hirify.global is a global video game and interactive entertainment company creating, developing, publishing, and operating games across mobile, web, PC, and console.

What you will do

• Provide first-line support through the service desk, email, chat, and in person.
• Triage, prioritize, and resolve Jira tickets with accurate documentation and timely communication.
• Troubleshoot workstation, connectivity, collaboration-tool, and workplace technology issues across macOS, Windows, iOS, and Android.
• Manage onboarding, offboarding, device provisioning, deprovisioning, endpoint management, and identity and access tools.
• Support office connectivity, VPN, meeting rooms, AV setups, equipment storage, and inventory records.
• Maintain documentation and runbooks, use AI tools responsibly, and improve processes through automation and self-service.

Requirements

• 2+ years of IT support or service desk experience.
• Experience with macOS, Windows, iOS, Android, peripherals, and business applications.
• Working knowledge of Google Workspace, Microsoft 365, Okta, Zoom, and endpoint management.
• Hands-on experience with Jira Service Management or a comparable ticketing platform.
• Experience using AI tools in IT operations with awareness of privacy, responsible use, and human oversight.
• Strong troubleshooting, analytical, organizational, and English communication skills.

Nice to have

• Experience with Jamf Pro, Meraki, NinjaOne/NinjaRMM, or similar endpoint and network-management platforms.
• Basic scripting skills in PowerShell, Bash, or Python.
• IT service management, endpoint, cloud, or security certification.

Culture & Benefits

• Work in a diverse and supportive environment where people are treated with respect.
• Employment is subject to background checks after a conditional offer because the role handles sensitive and confidential information.
• Submit the CV in English.