Claims Handler (Insurance)

TL;DR

Claims Handler (Insurance): Managing the customer journey for property claims by analyzing policies and coordinating with insurers and suppliers with an accent on empathetic customer service and regulatory compliance. Focus on processing claims efficiently, issuing settlements, and maintaining high standards of accuracy in a fast-paced environment.

Location: Hybrid (Must be based in Stoke-On-Trent, UK)

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and digital transformation.

What you will do

• Liaise with customers, insurers, suppliers, and colleagues nationwide to manage the claims journey.
• Analyze insurance policies to determine coverage and develop efficient processing strategies.
• Set up new claims, appoint contractors, and maintain accurate internal system updates.
• Manage the issuance of payments and arrange final settlements.
• Ensure all actions comply with contractual and regulatory requirements.
• Maintain consistent communication with policyholders regarding their claim progress.

Requirements

• Strong communication skills with a customer-centric and empathetic approach.
• Ability to deliver swift outcomes in fast-paced, challenging environments.
• High attention to detail and a proactive, enthusiastic attitude.
• Proficiency in numeracy, literacy, and general IT skills.
• Professionalism in handling difficult or challenging conversations.
• Must be based in or able to commute to the Stoke-On-Trent office for hybrid work.

Culture & Benefits

• Professional growth via a leadership training programme and funding for professional qualifications.
• Financial security with life assurance and a pension (5% employer contribution).
• Flexible working arrangements including hybrid options and a holiday purchase plan.
• Comprehensive wellbeing support through a dedicated center and 24/7 EAP helpline.
• Generous leave policy starting at 25 days, increasing with years of service.

Hiring process

• Application and CV Review.
• Initial phone screening.
• Formal interview.
• Offer and hiring.