Senior Manager, Claims

Location: Bermuda - 2 Front Street (MBL)

Company

hirify.global provides insurance services and claims management operations.

What you will do

• Manage and supervise claims specialist teams with varied experience levels, monitoring workload, quality, effectiveness, and performance.
• Oversee complex claims resolution, including coverage issues, reserves, settlements, outside counsel, experts, and large-loss reporting.
• Coach staff, assess development needs, provide training, and serve as a technical resource for claims examiners and internal stakeholders.
• Coordinate claims operations with managers, underwriters, actuaries, trading partners, brokers, clients, and other stakeholders.
• Support underwriting through policy wording and renewal advice, participation in renewal meetings, and communication about litigation, coverage trends, and loss mitigation.
• Travel to hirify.global offices, mediations, trials, and conferences as required, and participate in special projects and reports.

Requirements

• Bachelor’s degree required.
• 8+ years of industry experience and 5+ years of supervisory experience.
• Experience managing teams of seasoned managers and associates.
• Excellent written and oral communication, analytical, problem-solving, organization, and time-management skills.
• Strong customer service skills and the ability to work with high-volume workloads, fast-paced service standards, and metric-based performance assessments.
• Strong PC skills, especially in Microsoft Word, Excel, and Outlook, with the ability to follow procedures and identify exceptions.

Nice to have

• Insurance certifications or affiliation with an industry group.

Culture & Benefits

• Collaborative, team-oriented work environment.
• Role includes interaction with internal and external customers, brokers, clients, underwriters, actuaries, and trading partners.
• Opportunity to contribute to continuous improvement and special projects.