Senior Mid-Market Account Manager (Fintech)

Mid-Market Account Manager

Company

Ramp

Conditions

5 days agoSeniorSalary: 169K - 246KNew York, NY (HQ); Remote (US); San Francisco, CA Remote Full Time Sales Jobs by Ramp

R Ramp Stealth Distributed View jobs by Ramp

Skills

Account Management Adoption B2b Customer Relationship Executive Business Review Expansion Financial Service Outreach Project Management Retention Sales Salesforce Time Management

About the Role

You will manage a portfolio of high-value mid-market customers, build relationships with executive decision-makers, and identify opportunities to increase retention, adoption, expansion, and spend. You will lead Executive Business Reviews, support platform launches, report account health, and share customer-informed recommendations with product, support, and marketing partners.

Requirements

• At least 4 years of new business sales or account management experience in a B2B organization
• Ability to anticipate customer needs and identify growth opportunities
• Excellent verbal, written, and interpersonal communication skills
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• Adaptability to change in a startup environment

Responsibilities

• Build and nurture relationships across existing high-value mid-market customers
• Manage account health reporting
• Develop multi-threaded relationships with customer decision-makers
• Drive retention, adoption, expansion, and growth across accounts
• Lead Executive Business Reviews to identify growth opportunities
• Execute Ramp platform launches with Account Executive and Customer Activation teams
• Collaborate with product, support, and marketing teams on product roadmap and customer communication recommendations

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• Medical, dental, and vision insurance coverage
• One Medical annual membership
• 401(k) with employer match
• Fertility HRA
• Paid parental leave
• Pet insurance
• In-office lunch, snacks, and drinks
• Relocation support to New York City or San Francisco
• Group medical, dental, and vision coverage
• Life, AD&D, and disability coverage
• Fertility drug coverage
• Group Retirement Plan with employer match
• Employee Assistance Program
• Virtual care
• Private medical insurance
• Virtual GP and at-home care
• Workplace pension

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