Customer Support Specialist (Cloud/CDN)

TL;DR

Customer Support Specialist (Cloud/CDN): Providing first-line technical support for cloud, CDN, and AI infrastructure with an accent on troubleshooting network connectivity and product consultations. Focus on diagnosing technical issues via logs and coordinating with higher-level support to ensure system reliability.

Location: Remote, hybrid, or office in Poland

Company

Global provider of infrastructure and software solutions for AI, cloud, network, and security.

What you will do

• Handle first-line customer and internal user requests via chat, email, and phone in English.
• Provide consultations on company products and services, including Cloud, CDN, Hosting, and AI.
• Perform technical diagnostics to resolve incidents and collect necessary data.
• Escalate complex technical issues to higher levels of support.

Requirements

• 1+ year of Technical Support experience.
• Knowledge of networking fundamentals (TCP/IP, DNS, MAC address, ping, traceroute).
• Proficiency in hardware and software diagnostics, including reading logs.
• English: B2 or higher required.
• Must be based in Poland.
• Strong problem-solving abilities and excellent customer advocacy skills.

Nice to have

• Experience with Cloud, CDN, or Hosting.
• Experience working with Linux and APIs.

Culture & Benefits

• Flexible working options: remote, hybrid, or office.
• Work from anywhere in the world for up to 45 days per year.
• Private medical insurance for employees and their families.
• Additional paid vacation and sick leave days.
• Language classes and a modern office environment with free snacks and entertainment.