Customer Onboarding Professional (German)

TL;DR

Customer Onboarding Professional (German): Manage complex merchant onboarding processes and coordinate escalated merchant and sales inquiries with an accent on KYC/AML compliance, Salesforce-based case coordination, and process improvement. Focus on leading hierarchy setups, rollouts, migrations, and ensuring accurate contract documentation with dual control principles (4EP).

Location: Hybrid (Warsaw, Poland)

Company

hirify.global provides payments technology that helps businesses accelerate how they get paid and pay.

What you will do

• Support team coordination by managing daily onboarding cases in Salesforce and guiding onboarding specialists.
• Lead complex merchant onboarding, including hierarchy setups, rollouts, migrations, and onboarding projects.
• Provide 2nd level support for escalated merchant and sales inquiries requiring advanced technical knowledge.
• Ensure quality and compliance by validating KYC/AML information and maintaining dual control principles (4EP) for data management.
• Improve processes by updating work instructions, transferring knowledge, and identifying automation opportunities.
• Participate in rollouts, migrations, and escalation meetings while keeping system updates and condition entries current.

Requirements

• Professional-level German and English skills in speaking and writing.
• Proven experience in customer onboarding, account management, or operations coordination, preferably in financial services or enterprise payments.
• Experience coordinating complex workflows and supporting team coordination, including guidance to team members.
• Strong analytical and critical thinking to resolve complex merchant issues and identify process improvements.
• Proficiency with Salesforce and enterprise software/payment systems; ability to quickly learn new platforms and tools.
• Experience with data management, dual control principles, and regulatory compliance (KYC/AML) in financial services.

Culture & Benefits

• Private medical & life insurance.
• MyBenefit Platform.
• Holiday, public transportation, and meal allowances.
• Annual bonus.
• Training opportunities and a culture focused on continuous improvement.

Hiring process

• Application via the hirify.global job portal.
• Interviews to assess onboarding experience, escalation handling, compliance knowledge, and language proficiency.