Dispute Management Specialist (Fintech)

TL;DR

Dispute Management Specialist (Fintech): Managing and resolving payment disputes between merchants and issuing banks with an accent on compliance with card scheme regulations. Focus on analyzing complex chargeback cases, preparing documentation, and providing expert guidance to merchants to minimize financial risk.

Location: Hybrid role based in Warsaw, Poland

Company

hirify.global is a global leader in payments technology, powering secure transactions for millions of businesses across five continents.

What you will do

• Analyze incoming disputes from issuing banks according to MasterCard, Visa, and other card scheme rules.
• Inform merchants about disputes and request necessary documentation to refute claims.
• Prepare and submit accurate documentation to issuing banks within strict deadlines.
• Advise customers on dispute processes to prevent future complaints.
• Maintain high attention to detail while handling technical payment applications.

Requirements

• Fluent proficiency in Polish, English, and German (B2+ level required).
• Strong analytical and troubleshooting mindset with excellent attention to detail.
• Experience in chargeback or credit card disputes is a strong asset.
• Proficiency in Microsoft Office products, particularly Outlook and Excel.
• Strong interpersonal and customer-focused communication skills.

Culture & Benefits

• Private medical and life insurance coverage.
• Access to MyBenefit platform and meal allowances.
• Holiday allowance and annual bonus scheme.
• Public transportation support.
• Extensive training opportunities and career development in a global environment.