Customer Success Engineer (AppSec)

TL;DR

Customer Success Engineer (AppSec): Driving product adoption and ensuring value realization for customers of a developer-first security platform with an accent on technical troubleshooting and workflow optimization. Focus on preventing churn, managing complex technical escalations, and bridging the gap between customer needs and product development.

Location: Must be based in Warsaw, Poland

Company

A fast-growing, well-funded security startup building developer-first tools to automate risk reduction and streamline software security.

What you will do

• Drive product adoption and maximize value for new and existing clients.
• Manage and resolve technical workflow issues and complex escalations.
• Lead onboarding and deployment processes for new customer teams.
• Deliver training sessions to ensure effective platform utilization.
• Proactively engage with at-risk accounts to prevent churn.
• Provide actionable customer insights to the product team to influence the roadmap.

Requirements

• Must be based in or able to work from Warsaw, Poland.
• Fluent in English.
• Prior experience in AppSec is mandatory.
• Proven background in customer success or technical account management.
• Strong technical aptitude with the ability to debug and investigate workflows.
• Proactive mindset with a focus on independent problem-solving.

Culture & Benefits

• High-impact role within a rapidly scaling, well-funded organization.
• Open and informal company culture with a focus on core values.
• Flexible working hours.
• Opportunity for rapid professional growth and ownership.