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Global Services Team Leader (E-commerce)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Global Services Team Leader (E-commerce): Leading APAC enterprise operations for product-feed management and client services with an accent on technical quality, escalation management, and team performance. Focus on troubleshooting data imports, mapping product attributes across file and API integrations, optimizing large product feeds, and improving service quality through reporting and process analysis.
Location: Hybrid role based in Sydney, Australia
Company
is part of Commerce, an AI-driven commerce ecosystem that connects tools and systems to help businesses manage data and grow across sales channels.
What you will do
- Lead and support APAC Enterprise Feed Managers, Onboarding Specialists, and Support Specialists through coaching, quality checks, training needs analysis, and performance oversight.
- Handle internal and external client escalations, partnering with cross-functional teams and the Director of Global Services on root-cause analysis and resolution.
- Review client reports, provide actionable feedback, and distribute work across the APAC team.
- Troubleshoot data imports, product attribute mismatches, feed errors, and warnings across shopping channels while protecting data integrity.
- Oversee attribute configuration and mapping across delimited files, XML, custom scripts, and API-based integrations.
- Optimize large-volume product feeds, monitor quality assurance compliance, prepare weekly performance reports, and collaborate with paid search channels and affiliate networks.
Requirements
- 4+ years of leadership experience supporting technical teams.
- 4+ years of experience in digital marketing or e-commerce performance.
- Strong strategic thinking, analytical, problem-solving, relationship management, organizational, and project management skills.
- Excellent written, oral, and presentation skills.
- Proven experience and deep understanding of major social media platforms.
- Experience with CRM or data platforms such as Salesforce, Toggl, and Monday.com, plus proficiency in Excel or Google Sheets.
Nice to have
- Bachelor’s degree in Business Management, Computer Science, or Marketing, or equivalent work experience.
Culture & Benefits
- Hybrid work environment based in Sydney, Australia.
- Inclusive workplace focused on employee growth, belonging, and equal opportunity.
- Reasonable accommodations are available during the interview process and employment.
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