Customer Service Representative (Manufacturing)

TL;DR

Customer Service Representative (Manufacturing): Coordinating material and information flow between customers and internal departments to ensure high service levels with an accent on order management and cross-functional communication. Focus on expediting work in progress, managing order entry accuracy, and coordinating delivery dates.

Location: Must be based in Mexico

Company

hirify.global is a global leader in rotary equipment solutions, providing engineering technologies and services to process industries.

What you will do

• Coordinate customer needs across internal departments, including purchasing, fabrication, assembly, planning, and quality.
• Manage the review and entry of incoming orders, ensuring accuracy in pricing, specifications, and shipping requirements.
• Expedite work-in-progress materials to satisfy customer demand and maintain delivery date integrity.
• Generate quotes for intercompany and external customers and process invoices according to departmental guidelines.
• Liaise with the Quality Department regarding RMAs and AQRs.

Requirements

• Bachelor's degree in Mechanical, Industrial, or Chemical Engineering, Business Administration, or Foreign Trade.
• Must be based in Mexico.
• Proven experience working with ERP systems.
• Intermediate proficiency with Microsoft Office products.
• Bilingual proficiency in English and Spanish.

Culture & Benefits

• Inclusive work environment that celebrates diversity, equality, and ethics.
• Commitment to fair recruitment practices with no fees charged to applicants.
• Strict adherence to global policies regarding labor standards and ethics.