Customer Service Representative

TL;DR

Customer Service Representative (B2B): Providing high-quality customer care and order management for B2B customers with an accent on order validation and accuracy. Focus on resolving customer issues via phone and email and collaborating with cross-functional teams to ensure service expectations are met.

Location: Hybrid in Nogales, Sonora, Mexico

Company

hirify.global Innovations is a global leader in home innovation specializing in plumbing, doors, and security segments.

What you will do

• Validate and process high volumes of B2B customer orders ensuring strict accuracy and adherence to service expectations.
• Manage order modifications to minimize negative service impacts and financial risks.
• Respond to inquiries regarding order status, inventory availability, product information, and pricing.
• Resolve customer-related problems through phone, email, and fax interactions.
• Collaborate cross-functionally with Pricing, Sales, Transportation, Finance, Quality, and Marketing departments.
• Utilize EDI, Delivery Ware, and other internal technologies to promptly handle customer requests.

Requirements

• Minimum 2 years of customer service experience in a service industry.
• Advanced English language proficiency.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work independently and collaboratively in a team environment.
• Must be based in or be able to work in Nogales, Sonora, Mexico (Hybrid).

Nice to have

• Associate’s or Bachelor's degree.
• Prior experience with ERP systems such as SAP or Oracle.

Culture & Benefits

• Comprehensive health and wellness plans prioritizing overall wellbeing.
• Market-competitive benefits programs.
• Employee product discounts.
• Inclusive culture with various Employee Resource Groups (ERGs) to support belonging.
• Opportunities for professional growth within industry-leading brands.