Customer Care Representative

TL;DR

Customer Care Representative: Coordinating customer queries, quotations, and orders using commercial procedures with an accent on contract review, metal management, and currency booking. Focus on accurate order execution from order input to billing, resolving queries and complaints, and coordinating delivery with internal departments to ensure cost-effective, world-class customer service.

Location: Bishopstoke (near Eastleigh town centre), UK

Company

Customer Care team role at hirify.global providing professional customer service support to UK businesses.

What you will do

• Generate tenders and quotations and ensure efficient turnaround time.
• Coordinate associated contracts and customer orders (circa £80m per annum).
• Ensure orders and enquiries are executed accurately, on time, and cost-effectively.
• Maintain accountability of orders from order input to billing, resolving queries and complaints promptly.
• Liaise with internal departments (Commercial, Engineering, Logistics, Manufacturing, Finance) to deliver orders on time and profitably.
• Act as the internal contact for customers and support other Customer Care business areas.

Requirements

• Entry-level qualification in English and Maths (Level 4 / Grade C and above).
• Working knowledge of MS Office (MS Word and MS Excel).
• Confident, clear, polite, and professional telephone manner.
• Commitment and enthusiasm.

Culture & Benefits

• Flexible working arrangement.
• 25 days holiday plus Bank Holidays.
• Health cash plan scheme.
• Share purchase scheme and additional benefits.

Hiring process

• Application review followed by interview(s) as part of the recruiting process.