Customer Success Advocate (Software)

TL;DR

Customer Success Advocate (Software): Driving customer retention and growth by identifying business outcomes and minimizing churn with an accent on one-to-many solutions and customer journey optimization. Focus on leveraging data analytics to influence product adoption and identifying upsell/cross-sell opportunities.

Location: Remote (Brazil)

Company

hirify.global is a global leader in optical and routing systems, services, and automation software, building adaptive networks for increasing digital demands.

What you will do

• Identify customer goals and drive business outcomes to retain and grow recurring revenue while reducing churn.
• Conduct operational and business reviews to highlight achievements and proactively suggest improvement opportunities.
• Manage the end-to-end customer journey, including onboarding, managed services deployment, and new product implementation.
• Identify and drive upsell and cross-sell opportunities across the assigned book of business.
• Create one-to-many solutions, such as Knowledge Base articles and Success Stories, within the company portal.
• Monitor customer health indicators using data analytics to drive value, usage, and adoption of products.

Requirements

• Must be based in Brazil.
• Extensive background in both pre-sales and post-sales motions.
• Strong analytical skills and deep understanding of value drivers and KPIs in recurring revenue business models.
• Experience in the technology industry in a customer success role (5+ years preferred).
• Exceptional communication, presentation, and conflict resolution skills.
• Bachelor’s Degree in Business, Engineering, Marketing, or Communications preferred.

Culture & Benefits

• People-first approach with a culture focused on flexibility, individual growth, and well-being.
• Collaborative work environment that empowers belonging and humanity.
• Commitment to diversity, equity, and inclusion.
• Opportunity to work for a global leader in high-speed connectivity.