Customer Success Renewals Lead, Enterprise (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Renewals Lead, Enterprise (AI): Driving customer retention and expansion for Enterprise clients using the SecuritiAI platform with an accent on DSPM, data security, and AI governance. Focus on maximizing ARR, managing subscription lifecycles, and aligning customer business priorities with security solutions.
Location: Hybrid in San José, Costa Rica
Company
is the Data and AI Trust Company, specializing in data resilience and security posture management for over 550,000 customers worldwide.
What you will do
- Own the renewal strategy and execution for a portfolio of Global Enterprise customers.
- Drive customer retention by proactively managing subscription renewals and minimizing churn.
- Promote adoption of Securiti AI capabilities, including DSPM, Data Classification, and AI Governance.
- Identify expansion opportunities through upsell and cross-sell initiatives.
- Collaborate with Sales Engineers to support technical discussions and Proofs of Value (PoVs).
- Manage renewal forecasting and pipeline activities using Salesforce.
Requirements
- 5–8+ years of experience in Customer Success, Renewals, or Enterprise SaaS Sales.
- Proven track record managing Enterprise software renewals and growth strategies.
- Strong understanding of Cybersecurity, Cloud Security, and Enterprise SaaS.
- Experience managing Enterprise customers across the Americas.
- Proficiency in Salesforce or similar CRM platforms.
- English and Portuguese speaking preferred; Spanish is a plus.
Nice to have
- Knowledge of Data Security Posture Management (DSPM) and AI Governance.
- Familiarity with AWS, Microsoft Azure, or Google Cloud Platform.
Culture & Benefits
- Unlimited paid time off, 12 paid holidays, and extra global e Days for self-care.
- Comprehensive medical, dental, and vision coverage starting on the first day.
- 401(k) retirement plan with company matching contributions.
- Paid parental leave (8-16 weeks) and fertility/adoption support via Maven.
- Professional development through LinkedIn Learning, O'Reilly, and the annual Global Day of Learning.
- 24/7 virtual veterinary care at no cost via AirVet.
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