CX Specialist, Enterprise (AI)

TL;DR

CX Specialist, Enterprise (SaaS): Managing and growing a portfolio of strategic enterprise accounts to drive retention and revenue growth with an accent on consultative selling and digital transformation. Focus on navigating complex Fortune 1000 organizations, leading multi-million-dollar expansion opportunities, and leveraging AI-powered CXM platforms.

Location: Remote across the United States; candidates within 40 miles of Scottsdale, AZ are expected to work onsite four days per week.

Salary: $110,000 - $170,000 (including base and target incentive)

Company

A global leader providing an AI-powered, conversation-centric platform for customer experience and team collaboration.

What you will do

• Own and grow a portfolio of enterprise customer accounts to drive retention and revenue expansion.
• Build trusted relationships with executive stakeholders to align technology investments with business priorities.
• Identify and lead complex expansion opportunities from discovery through negotiation and closing.
• Deliver consultative presentations and tailored product demonstrations connecting challenges to business outcomes.
• Partner with cross-functional teams including Customer Success, Engineering, and Marketing to optimize the customer lifecycle.
• Conduct executive business reviews to measure progress and identify future growth opportunities.

Requirements

• Must be based in the United States.
• 5+ years of enterprise technology sales or strategic account management experience.
• 3+ years of experience selling CCaaS, UCaaS, CX, CRM, AI, or SaaS solutions.
• Proven track record of managing multi-million-dollar opportunities with Fortune 1000 companies.
• Proficiency in Salesforce or a comparable CRM platform for pipeline and forecast management.
• Strong consultative selling and executive communication skills.

Nice to have

• Experience with Unified Customer Experience Management (CXM) or Contact Center platforms.
• Experience with partner-led enterprise sales motions.
• Familiarity with sales methodologies such as MEDDICC, Challenger, or Miller Heiman.

Culture & Benefits

• Comprehensive health options including medical, dental, vision, and telemedicine.
• Financial security with 401(k) company match, HSA, and Dependent Care FSA.
• Work-life balance through Flexible Time Off (salaried) or PTO (hourly), and paid parental leave.
• Life, disability, and supplemental indemnity insurance plans.
• Ongoing learning, development opportunities, and career advancement.