CX Specialist, Strategic Accounts (AI)

TL;DR

CX Specialist, Strategic Accounts (SaaS/AI): Managing and growing a portfolio of high-value enterprise accounts to drive expansion and retention with an accent on UCaaS, CCaaS, and AI-powered CX transformation. Focus on navigating complex sales cycles, building executive relationships, and implementing AI workflows to maximize customer value.

Location: Remote across the United States (Candidates within 40 miles of Scottsdale, AZ are expected to work onsite four days per week)

Salary: $140,000 - $215,000 (including base and target sales incentive)

Company

hirify.global is a global leader in AI-powered, conversation-centric platforms for customer experience and team collaboration.

What you will do

• Manage and grow a portfolio of strategic customer accounts focusing on expansion, retention, and long-term value.
• Build trusted relationships with business and technical decision-makers within large organizations.
• Identify and drive complex expansion opportunities across UCaaS, CCaaS, and AI solutions.
• Develop strategic account plans aligned with customer business goals and the Unified-CXM platform.
• Lead consultative conversations on AI adoption, operational efficiency, and business outcomes.
• Maintain accurate forecasting and pipeline management within Salesforce.

Requirements

• Must be based in the United States.
• 5+ years of experience in strategic account management, enterprise sales, or consultative SaaS sales.
• 3+ years of experience with CCaaS, UCaaS, CX, or AI-driven solutions.
• Proven track record of achieving or exceeding revenue quotas in high-performance environments.
• Experience managing complex stakeholder environments and long sales cycles in enterprise accounts.
• Proficiency with Salesforce or similar CRM platforms.

Nice to have

• Experience in startup or high-growth technology environments.
• Experience managing strategic accounts with 2,500+ employee organizations.
• Familiarity with Outreach or similar sales engagement platforms.
• Expertise in building AI-enabled workflows for sales productivity and customer engagement.

Culture & Benefits

• Comprehensive health, dental, vision, and telemedicine coverage.
• Financial security with 401(k) company match and Health Savings Accounts (HSA).
• Work-life balance including Flexible Time Off, Paid Sick Time, and Parental Bonding Leave.
• Access to ongoing learning, development opportunities, and career advancement.
• Forward-thinking, customer-obsessed culture focused on meaningful connections.