Channel Sales Director (AI)

TL;DR

Channel Sales Director (AI): Driving the channel partner strategy and managing the partner ecosystem for an AI Agents platform focused on customer experience with an accent on partnership growth and revenue scalability. Focus on onboarding Value-Added Resellers (VARs), executing joint go-to-market plans, and optimizing partner engagement.

Location: Remote (US)

Salary: $265,000 – $280,000 OTE

Company

Observe.AI is an AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale.

What you will do

• Develop and execute a comprehensive regional channel partner strategy aligned with overall business objectives.
• Cultivate relationships with existing partners and onboard new Sub-Agents and Value-Added Resellers (VARs) to expand market reach.
• Collaborate cross-functionally with Sales, Marketing, Product, and Customer Experience teams.
• Drive partner engagement through regular communication, training, and joint marketing initiatives.
• Conduct market analysis to identify emerging opportunities and competitive trends.
• Develop joint go-to-market plans, including sales enablement and lead generation strategies.

Requirements

• Minimum of 7 years of experience in channel management, preferably in the technology or software industry.
• Proven track record of exceeding channel sales targets and driving partner engagement.
• Strong understanding of the customer experience (CX) landscape.
• Exceptional communication and interpersonal skills with the ability to influence at all levels.
• Must be based in the US.
• Willingness to travel within the assigned region as needed.

Culture & Benefits

• Competitive compensation including base pay, performance incentives, and equity ownership.
• Comprehensive medical, dental, and vision insurance options.
• Unlimited flexible PTO, 10 company holidays, and an annual company-wide Winter Break.
• 401(k) plan and paid parental leave.
• Quarterly Lifestyle Spending Account for wellness, learning, and personal growth.
• Monthly stipends for mobile and internet connectivity.