Customer Success Executive (Healthcare AI)

TL;DR

Customer Success Executive (Healthcare AI): Implementing and scaling generative AI solutions within healthcare systems with an accent on clinical workflow integration and post-sale execution. Focus on driving adoption across nursing and clinical operations, managing high-touch onsite implementations, and ensuring measurable patient care outcomes.

Location: Remote (US) with 20-40% travel; must be based in the US and able to spend multiple days per week onsite at client locations in the East Region.

Salary: $125,000 – $180,000

Company

Hippocratic AI is a leading generative AI company in healthcare building a safety-focused LLM platform to transform patient outcomes at a global scale.

What you will do

• Serve as a forward-deployed implementation lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery, including workflow discovery, solution configuration, rollout, and adoption across clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams as a trusted advisor.
• Train nursing teams and healthcare staff on the effective use of AI solutions to ensure sustained success.
• Establish and track success metrics related to patient care outcomes and operational efficiencies.
• Collaborate with internal product and engineering teams to relay client feedback and influence the product roadmap.

Requirements

• Bachelor’s degree from an accredited university.
• 5+ years of health systems experience in customer success, account management, or project management.
• Experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Strong understanding of clinical workflows and healthcare regulatory requirements.
• Ability to travel 20-40%, including overnight or out-of-state trips.
• Ability to satisfy client-specific credentialing, including drug screening and proof of vaccinations.

Nice to have

• Experience deploying or scaling AI, digital health, or enterprise SaaS in healthcare settings.
• Background in healthcare consulting or system-wide transformation initiatives.
• Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

• Work with a team of AI pioneers and physicians from institutions like Stanford, Google, and NVIDIA.
• Opportunity to be part of a category-creating company backed by leading investors like a16z and CapitalG.
• High-impact role focusing on the intersection of cutting-edge LLMs and real-world clinical care.