Customer Success Manager (Healthcare)

TL;DR

Customer Success Manager (Healthcare): Manage a portfolio of US accounts in complex regulated industries, focusing on onboarding, adoption, value delivery, and retention. With an accent on healthcare and life sciences, focus on solution design, proof of concepts, and technical evaluations to ensure customer success and renewal.

Location: Boston, US

Company

hirify.global is a software adoption platform helping enterprises measure the value of their software and AI investments, with a focus on regulated industries and international growth.

What you will do

• Own a portfolio of US accounts end to end: onboarding, adoption, value delivery, retention, and expansion.
• Set clients up for success and deliver agreed outcomes with quantified proof of value.
• Act as technical and value expert alongside Sales on new deals and expansions, including solution design and proof of concepts.
• Perform hands-on delivery: configuration, deployment, adoption measurement, and post go-live work.
• Manage renewals and expansion strategies with accurate forecasting.

Requirements

• Location: Must be based in Boston, US
• Five or more years in customer success, solutions consulting, or account management with large organizations.
• Hands-on delivery experience in enterprise software deployment and operation.
• Experience in solution design, technical demonstrations, and proof of concepts.
• Strong analytical, project management, communication, and presentation skills.
• Comfort working with a European headquarters and distributed teams across time zones.

Nice to have

• Experience working with implementation or delivery partners.
• Fluency in regulated industries, especially healthcare, pharma, financial services, or manufacturing.
• Experience building and leading a small post-sales team.
• Experience speaking at healthcare or life sciences industry events.

Culture & Benefits

• High-performance culture with diverse, motivated international team.
• Fast deployment cycles enabling quick outcomes.
• Meaningful equity and opportunity to build US post-sales motion at a pre-exit scale-up.
• Personalized development plans, coaching, and training budgets.
• Flexible benefits supporting savings, health, well-being, and lifestyle.