Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a portfolio of enterprise partners post-deployment to drive adoption and expansion of an agentic AI platform with an accent on strategic account management and ROI delivery. Focus on cultivating C-suite relationships, identifying high-impact AI use cases, and maximizing NRR/NDR performance.

Location: Hybrid in San Francisco, United States

Compensation OTE Range: $130K - $200K

Company

hirify.global is building a platform for the AI workforce, empowering teams to delegate meaningful work to intelligent agents that think, act, and collaborate like experts.

What you will do

• Own a portfolio of enterprise customer accounts post-implementation, maintaining strong relationships with day-to-day champions and executive sponsors.
• Drive customer health, adoption, retention, and expansion by identifying high-impact opportunities for new AI use cases.
• Partner with Solutions Architects, Account Executives, and Solutions Engineers to build renewal and growth plans.
• Maintain a strategic view of 15-20 accounts, assessing risk and opportunity to prioritize high-impact actions.
• Lead professional communication and high-quality discovery conversations to guide AI transformation roadmaps.
• Deliver core post-sales outcomes measured primarily through NRR/NDR performance.

Requirements

• 3+ years of experience in customer success or account management within B2B SaaS.
• Experience supporting complex enterprise customers and engaging with VP-level and senior stakeholders.
• Strong AI literacy and the ability to speak credibly about AI transformation with enterprise clients.
• Excellent consultative communication and discovery skills to navigate complex business conversations.
• Strategic mindset capable of managing a portfolio of 15-20 accounts.
• Must be based in or able to work hybrid in San Francisco, US.

Culture & Benefits

• Health insurance contributions for medical, dental, and vision.
• Unlimited annual leave and comprehensive parental leave (12-18 weeks).
• Employee Stock Ownership Plan (ESOP).
• AI Productivity Benefit: up to $1,200/year for AI tools, courses, and learning resources.
• Commuter benefits and office perks including free breakfasts, snacks, and catered team lunches.
• Quarterly team bonding events and milestone merchandise.