Client Success Manager (Healthcare)

TL;DR

Client Success Manager (Healthcare): Managing a portfolio of large, complex clients to achieve retention, upsell, and NPS targets with an accent on strategic thought leadership and member outcomes. Focus on developing measurable goals, executing member engagement strategies, and delivering recurrent business reviews to demonstrate ROI.

Location: Remote (USA). Must be based in US Zones A–C; candidates from Zone D markets (e.g., San Francisco, New York City, San Jose) are not being considered.

Salary: $93,850 – $122,856 per year

Company

hirify.global is a healthcare company dedicated to raising the standard of care for everyone through innovative services and solutions.

What you will do

• Manage a portfolio of complex clients with 3m+ ARR, focusing on retention, upsell, and relationship deepening.
• Develop client strategies and measurable goals to define desired business outcomes.
• Partner with marketing teams to execute holistic member engagement and utilization strategies.
• Deliver recurrent business reviews demonstrating clinical impact and progress towards ROI.
• Negotiate price increases during renewals and expand the adoption of IH services.
• Mitigate churn risk by serving as a client advocate and engaging cross-functional business partners.

Requirements

• 5+ years of client success experience serving Fortune 500 clients in benefits and healthcare.
• Exceptional written, verbal, and presentation skills with the ability to influence executives.
• Strong data analysis skills to derive actionable insights for client value delivery.
• Ability to work autonomously in a remote, fast-paced environment with high ambiguity.
• Ability to travel up to 25%.

Nice to have

• Previous experience in digital health point solutions, carriers, TPAs, or population health management firms.

Culture & Benefits

• Remote-first culture with dedicated work-from-home reimbursement.
• Comprehensive medical, vision, and dental coverage.
• 401(k) savings plan through Fidelity.
• Generous time off, including PTO and Discretionary Time Off (DTO).
• 12 weeks of 100% paid parental leave and significant financial support for surrogacy or adoption.