Admin Support Specialist

TL;DR

Admin Support Specialist: Providing administrative and customer service support for federal transit benefit and parking programs with an accent on application processing, data entry, and inquiry resolution. Focus on maintaining accurate records in Oracle and WMATA systems, managing fare media inventory, and ensuring compliance with federal agency policies.

Location: Must be based in Washington, DC (Navy Yard area); hybrid schedule available at the discretion of the government client.

Salary: $75,000–$80,000 USD

Company

hirify.global is a federal government contracting business supporting mission-critical needs of federal civilian, defense, and intelligence community customers.

What you will do

• Process transit benefit and parking applications and resolve customer inquiries.
• Provide face-to-face customer service at the help desk and parking office.
• Register, update, and recertify customers in the parking and transit benefit system (PTBS).
• Perform data entry in Oracle and WMATA SmartBenefits systems.
• Manage inventory, storage, and distribution of fare media in the TRANServe vault.
• Generate reports and provide administrative support to federal managers.

Requirements

• Must be able to pass a DOT security background check and maintain security clearance.
• High School diploma or GED equivalent.
• Proven customer service and administrative experience.
• Excellent interpersonal, written, and oral communication skills.
• Strong attention to detail and ability to work in a fast-paced environment.
• Ability to research, interpret, and implement federal policies and procedures.

Culture & Benefits

• Comprehensive benefits including medical, dental, vision, life, and disability insurance.
• Retirement 401K plan with company participation.
• Health savings and flexible spending accounts.
• Flexible work-life balance and professional development opportunities.
• Collaborative work environment supporting the Seneca Nation mission.