Care Navigator (Healthcare)

TL;DR

Care Navigator (Healthcare): Coordinating patient healthcare services and addressing social determinants of health (SDoH) with an accent on high-volume outreach and end-to-end care coordination. Focus on removing barriers to care, conducting patient assessments, and ensuring successful completion of medical screenings.

Location: Remote (United States)

Salary: $25 per hour

Company

hirify.global is building the clinical and technological infrastructure to expand access to home-delivered healthcare.

What you will do

• Conduct high-volume outbound calls to engage patients and schedule healthcare services.
• Coordinate care for mammograms, bone density screenings, and primary care visits.
• Identify and address social determinants of health (SDoH) barriers by connecting patients to community resources.
• Perform patient assessments to understand clinical, social, and logistical barriers to care.
• Maintain accurate documentation of all interactions in accordance with HIPAA and privacy standards.
• Collaborate cross-functionally with clinical and operations teams to ensure seamless patient experiences.

Requirements

• 4+ years of experience in care navigation, social work, call center operations, or patient outreach.
• Must be based in the United States.
• Proven ability to work independently in a high-volume, fast-paced environment.
• High level of emotional intelligence and empathy in patient interactions.
• Strong critical thinking, problem-solving, and organizational skills.
• Experience managing multiple communication channels (phone, email, chat).

Nice to have

• Experience working with social determinants of health (SDoH) or community resource navigation.
• Proficiency with Zendesk.
• Experience in a startup or high-growth environment.
• Fluency in Spanish.

Culture & Benefits

• Fully remote work arrangement.
• Mission-driven environment focused on increasing healthcare access and lowering costs.
• Outcomes-driven culture that values ownership, flexibility, and humility.
• Equal opportunity employer encouraging diverse backgrounds.