Care Concierge

TL;DR

Care Concierge: Deliver white-glove patient support by coordinating appointments, managing provider schedules, and serving as the primary point of contact for patients with an accent on HIPAA-compliant confidentiality and multi-channel communication. Focus on troubleshooting clinic app/system issues, maintaining accurate patient records across systems, and supporting patients in navigating care beyond the virtual clinic.

Location: New York, NY

Salary: $40,000 - $50,000 USD

Company

hirify.global builds AI-powered virtual care clinics and provider tools for health systems.

What you will do

• Serve as the primary point of contact for patients and manage the patient experience end-to-end.
• Onboard patients, verify insurance and IDs, and schedule appointments and follow-up visits.
• Maintain detailed, accurate records of patient interactions and progress across all systems.
• Support patient & provider operations by acting as an expert on the Clinic App and related tools.
• Handle multi-channel patient communication (phone, chat, SMS, email) and troubleshoot/document technical issues.
• Monitor provider schedule adherence and performance within department SLAs; initiate outreach for missed appointments.

Requirements

• 1+ years of experience in healthcare or hospitality.
• Must be flexible to work within 9:00 a.m. and 7:00 p.m. EST, including 1 weekend shift per week.
• Ability to communicate effectively via phone, chat, SMS, and email.
• Experience with HIPAA and maintaining strict confidentiality.
• Experience with Epic, Salesforce, G-Suite, Jira, and Slack.
• High school diploma; associate’s/bachelor’s in healthcare preferred.

Culture & Benefits

• Hybrid work schedule with weekly lunches and stocked fridges.
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days.
• 401k benefit, commuter benefits, and competitive health/dental/vision insurance options.
• Paid parental leave and stock options for every full-time employee.
• Monthly social committees for company events.

Hiring process

• Interviews to assess patient-first mindset, communication skills, and ability to work within the required EST schedule.
• Evaluation of experience with clinic systems/tools and troubleshooting/documentation approach.