Patient Navigator (Healthcare)

TL;DR

Patient Navigator (Healthcare): Managing the patient journey for a digital health company by converting inbound inquiries into clinical consultations and treatment decisions with an accent on patient screening, financing education, and warm handoffs. Focus on maintaining high-volume call standards, ensuring HIPAA-compliant documentation, and driving conversion rates within a US-based telehealth environment.

Location: Must be based in LATAM or the Philippines. Work schedule: US Timezone (ET).

Company

hirify.global connects top-tier global candidates with high-growth startups backed by leading venture capital firms.

What you will do

• Manage inbound patient calls and conduct pre-scheduled video intro calls.
• Screen patients for financing readiness and benefits eligibility.
• Educate potential patients on non-surgical weight loss offerings.
• Facilitate warm handoffs between patients and nurse practitioners.
• Drive conversion from consultation to final payment and closing.
• Document all interactions in the EHR system while maintaining HIPAA compliance.

Requirements

• 2+ years of US healthcare experience in a patient-facing role.
• C1+ English proficiency with a neutral accent for patient communication.
• Proven experience working US business hours (ET/CT).
• Hands-on experience with high-volume inbound calls and video-based patient conversations.
• Proficiency with Google Workspace and EMR/EHR platforms.
• Ability to work on a MacBook within HIPAA-compliant workflows.

Nice to have

• Exposure to GLP-1 programs or medical weight loss care.
• Spanish fluency.
• Clinical credentials such as RN or LPN.
• Experience at a telehealth platform or cash-pay medical practice.

Culture & Benefits

• Competitive salary based on experience.
• Fully remote work environment.
• HMO coverage for PH-based talents after 3 months.
• Direct mentorship from international industry experts.
• Access to ongoing learning and professional development resources.

Hiring process

• Application, screening, and skills assessment.
• Topgrading interview and client interview.
• Job offer and client onboarding.