Patient Navigator (Digital Health)

Location: Remote from LATAM or the Philippines; work schedule aligned with US Eastern Time, with staggered 9-hour shifts from 6:00 AM–2:00 PM or 2:00 PM–10:00 PM ET and Sunday–Thursday coverage after ramp-up.

Company

hirify.global connects top candidates worldwide with startups in the US and EU. The client is a fast-growing digital health company providing non-surgical weight loss care through telehealth and distributed clinics across 10 US states.

What you will do

• Manage inbound patient calls and attend scheduled 15-minute video introduction calls.
• Screen patients for financing readiness and benefits eligibility.
• Explain non-surgical weight loss treatment options and book qualified patients for clinical consultations.
• Join the final 10 minutes of nurse practitioner consultations to explain next steps, payment logistics, and financing options.
• Schedule follow-up calls and support conversion from warm handoff to final payment.
• Document calls, texts, and scheduling activity in the EHR while tracking booking and close-rate metrics.

Requirements

• At least 2 years of US healthcare experience in a patient-facing role such as intake, coordination, scheduling, patient services, telehealth support, or clinical care.
• Experience handling high-volume inbound patient calls and scheduled video conversations.
• Experience discussing payment, financing, or cost options directly with patients or customers.
• Experience working US business hours in ET or CT, including shift-based coverage.
• Proficiency with Google Workspace and EMR/EHR or comparable healthcare scheduling platforms; ability to work on a MacBook within HIPAA-compliant workflows.
• C1+ English with a neutral accent is required for US patient-facing phone and video communication.

Nice to have

• Experience with GLP-1 programs, medical weight loss, bariatric care, or obesity care.
• Spanish fluency in addition to English.
• RN, LPN, or other clinical credentials.
• Experience with telehealth platforms or cash-pay elective medical practices.
• Prior Sunday or non-traditional shift coverage experience.

Culture & Benefits

• Fully remote work from LATAM or the Philippines.
• Competitive salary based on experience and skills.
• PTO according to company policy.
• HMO coverage after 3 months for full-time employees based in the Philippines.
• Mentorship from international industry experts and ongoing professional development resources.
• Recognition for CRM hygiene and on-time reporting, plus access to a global professional network.

Hiring process

• Application, screening, and skills assessment.
• Topgrading interview followed by a client interview.
• Job offer and client onboarding.