Patient Services Representative (Healthcare)

TL;DR

Patient Services Representative (Healthcare): Managing patient inquiries and scheduling for a mental health clinic with an accent on empathetic communication and EMR management. Focus on coordinating patient flow, maintaining HIPAA compliance, and ensuring a seamless administrative experience for individuals seeking support.

Location: Remote (Schedule: Monday to Friday, 9:00 am to 5:00 pm Eastern Time, Ontario, Canada)

Company

A professional outsourcing firm that matches skilled administrative contractors with healthcare clients.

What you will do

• Handle inbound patient calls in a professional, courteous, and empathetic manner.
• Manage appointment scheduling, cancellations, and confirmations within the EMR system.
• Respond to inquiries regarding clinic services, providers, and assessment processes.
• Accurately document all patient communications and updates in electronic medical records.
• Assist patients with basic technical troubleshooting for virtual therapy and coaching sessions.
• Maintain strict patient confidentiality in adherence to HIPAA regulations.

Requirements

• Experience in customer service, reception, call center, or general administration.
• Availability to work Monday to Friday, 9:00 am to 5:00 pm Eastern Time (Canada).
• Excellent verbal communication skills and strong attention to detail.
• Ability to work independently and efficiently in a remote environment.
• Prior experience in healthcare or mental health settings (preferred).
• Proficiency in using electronic medical records (EMR) systems (preferred).

Culture & Benefits

• Permanent work-from-home arrangement.
• Immediate hiring process for qualified candidates.
• Health insurance coverage for eligible locations.
• Consistent 40-hour weekly schedule with paid breaks.