Healthcare Advocate

TL;DR

Healthcare Advocate (MedTech): Resolving complex medical billing and insurance cases for users with an accent on navigating claim denials, billing errors, and provider communication. Focus on advocating for patients, improving internal operational workflows, and partnering with product teams to scale healthcare advocacy through AI-driven solutions.

Location: Must be based in the Continental US

Company

hirify.global is a seed-stage, well-funded startup building an AI-powered platform to help Americans navigate the complexities of the healthcare system.

What you will do

• Resolve complex user cases end-to-end, from AI handoff to final outcome.
• Contact providers and insurers via phone, email, and fax to verify coverage and correct billing issues.
• Investigate and triage issues across benefits, eligibility, claims, and prior authorization.
• Advocate for users by pushing cases forward with persistence and clear documentation.
• Communicate progress and options to users clearly and warmly via chat.
• Collaborate with Product and Engineering to turn case patterns into product improvements.

Requirements

• Must be based in the Continental US
• Personal experience navigating complicated healthcare or insurance situations.
• Strong problem-solving skills in ambiguous environments without existing playbooks.
• Excellent written communication skills for high-stakes user interactions.
• Ability to be direct and persistent with insurers and provider billing offices.
• Must be available to work 40 hours/week within a flexible schedule between 7am–8pm EST, 7 days/week.

Nice to have

• Coursework in health policy, public health, or healthcare administration.
• Experience in high-ownership, low-structure startup environments.

Culture & Benefits

• Collaborative, lean team environment with a focus on shared strategies.
• Opportunity to shape product and processes in an early-stage company.
• Meaningful work with direct impact on users' lives.
• Emphasis on constructive challenge and iterative improvement.