Bilingual Patient Engagement Associate I (Healthcare)

TL;DR

Bilingual Patient Engagement Associate I (Healthcare): Conducting telephonic outreach to prospective members to facilitate enrollment and app setup with an accent on patient communication and objection handling. Focus on meeting engagement targets and coordinating with local outreach teams to onboard medically complex children.

Location: Remote (US). Must be able to attend an in-person final interview in Houston, Texas on August 13th or August 14th. Work shifts in Central or Eastern time.

Salary: $20–$22 per hour + monthly bonus

Company

hirify.global is a tech-enabled, pediatrician-led medical group providing virtual first and in-home medical, behavioral, and social care for children with special health care needs.

What you will do

• Execute telephonic outreach strategies to contact families and guide them through the app download and enrollment process.
• Communicate service value and effectively overcome objections from parents and caregivers.
• Represent the medical group to families of children with medical complexity.
• Collaborate with Local Outreach Teams to engage non-responsive prospective members.
• Utilize dashboards and reporting to prioritize outreach efforts.
• Meet or exceed monthly engagement and enrollment targets.

Requirements

• High School diploma or equivalent.
• Minimum of one year of experience in outbound communication, customer service, or call center environments.
• Bilingual Spanish proficiency highly preferred.
• Ability to attend a final in-person interview in Houston, Texas.

Culture & Benefits

• Competitive medical, dental, and vision insurance.
• Healthcare and Dependent Care FSA, and company-funded HSA.
• 401(k) with 4% match, 100% vested from day one.
• 20 days PTO plus 10 company holidays and 2 floating holidays.
• Paid new parent leave.
• Eligibility for an employee equity purchase program.